PRIVACY POLICY

1. Introduction

This Privacy Policy outlines how Nova Heat Pumps, Plumbing, and Electrical Limited collects, uses, discloses, and safeguards your personal information. We are committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.  

2. Information Collection

We may collect personal information from you in various ways, including:

  • When you contact us: We may collect your name, address, contact information, and details about your HVAC needs when you contact us by phone, email, or through our website.

  • When you request a quote: We may collect additional information about your home, such as its size, age, and existing HVAC system.

  • When you become a customer: We may collect information about your payment history, service requests, and preferences.

3. Information Use

We may use your personal information for the following purposes:

  • To provide you with HVAC services, including scheduling appointments, conducting site visits, and performing repairs or installations.

  • To communicate with you about your account, services, and promotions.

  • To conduct research and analysis to improve our products and services.

  • To comply with legal and regulatory requirements.

4. Information Disclosure

We may disclose your personal information to:

  • Our employees and contractors who need to access it to perform their job duties.

  • Service providers who assist us in providing our services, such as subcontractors, technicians, and suppliers.

  • Law enforcement or regulatory authorities as required by law.

5. Information Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures may include:  

  • Limiting access to your personal information to authorized personnel.

  • Regularly reviewing and updating our security practices.

6. Your Rights

You have the right to access, correct, and delete your personal information. You may also have other rights under applicable privacy laws. To exercise your rights, please contact us using the information provided below.

7. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:  

Nova Heat Pumps, Plumbing, and Electrical Limited | sales@novaheatpumps.ca | 844-902-6682

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.